Four friends tubing

Frequently Asked Questions

From pet policies to the nearest airport, we've provided a list of our most asked questions for your convenience. Still don't find what you're looking for? Feel free to contact us!

Q: What are your Front Desk Hours? 
A: Front Desk is available 24/7. Check-in is 3PM and Check-out is 11AM.

Q: Are you on the beach? 
A: No, we are not located on the beach.

Q: How far from the beaches are you?
A: Babe’s Beach is 1 mile from our property, Stewart’s Beach is 4.5 miles, and East Beach is 7.5 miles away.

Q: How far are you from the cruise terminal?
A: We are approximately 4.5 miles from the cruise terminal.

Q: Do you provide a shuttle to the cruise terminal?
A: Yes, shuttle service to and from cruise terminals available at surcharge! Daily cruise shuttle service available at 11AM and 1PM. Limited hours and seating. RESERVATIONS ARE REQUIRED. Call ahead to make plans! Hotel guests may park vehicle at property for duration of cruise at no charge.

Q: How far are you from Downtown Galveston?
A: We are approximately 5 miles from downtown.

Q: What is the closest commercial airport and do you provide shuttle service?
A: Houston Hobby is the closest airport to us. We do not provide shuttle service.

Q: Do you have an indoor or heated pool?
A: Outdoor pool available all year long to guests only.

Q: Do you allow pets or are pet-friendly?
A: No, but we will accept service animals. Companions have to abide by the rule and regulations set forth for the use of service animals.

Q: Do you have smoking rooms?
A: No, all rooms, buildings, and entrances are non-smoking areas and there is a penalty charged for smoking in the guest rooms. There are smoking areas provided outside for anyone who wishes to smoke.

Q: Do you have an ATM on site?
A: No, we do not have an ATM on site.

Q: Do you have a guest laundry?
A: Yes we do! The guest laundry is located on the second floor of the main building, directly above the hotel lobby.

Q: Is there an early check-in fee?
A: Yes, there is a $25 early check in fee from 7am - 12pm. No charge after 12pmCheck in before 7am will incur an additional night charge. All subject to availability.

Q: Do you sell tickets for Schlitterbahn waterpark?
A: Yes, visit the front office for ticket information and sales. Hours of operation will vary. Please visit Schlitterbahn Waterpark Galveston for latest calendar.

Q: Can you accommodate groups?
A: Yes, we work with groups of all sizes (minimum of 10+ rooms). The venue space can accommodate up to 40 guests with a total of 750 square feet. The space can be used as one large venue or partitioned off into two smaller spaces for more intimate events and breakout meetings. Contact the sales Group Sales

Q: Do you serve breakfast?
A: Yes, we have a complimentary continental breakfast. Served daily from 6:30AM to 9:30AM.

Q: What is the Cancellation Policy? 
A: Reservation must be cancelled 24 hours prior to arrival to avoid a penalty of one night's room and tax.

Q: Does the hotel charge incidental fees at check-in? 
A: Yes, a credit card deposit of $50.00 is required at check-in. Deposit is refundable to credit card at check-out if no other charges apply.

Q: What is an Early Departure Fee? 
A: An early departure fee is applicable to guests who check out prior to the agreed check-out dates. The latest point at which the guest can change the departure date without incurring the cancellation charge is at the point of check-in.