Frequently Asked Questions

Q: What are the Front Desk Hours?
A: Please note that our front desk hours of service are currently 6am – 11pm. Guest check-in will not be available after 11pm. We apologize for any inconvenience.

Q: Are you on the beach? 
A: No, we are not located on the beach.

Q: How far from the beaches are you?
A: Babe’s Beach is 1 mile from our property, Stewart’s Beach is 4.5 miles, and East Beach is 7.5 miles away.

Q: How far are you from the cruise terminal?
A: We are approximately 4.5 miles from the cruise terminal.

Q: Do you provide a shuttle to the cruise terminal?
A: On a limited time and space availability basis only. If you purchase a room package with this service, the shuttle space is provided for up to 4 passengers. If you do not purchase a package, it is on a space available basis at a fee per person. The fee price is subject to change at any time. Contact Us today to see!

Q: How far are you from Downtown Galveston?
A: We are approximately 5 miles from downtown.

Q: What is the closest commercial airport and do you provide shuttle service?
A: Houston Hobby is the closest airport to us. We do not provide shuttle service.

Q: Do you have an indoor or heated pool?
A: We do not have any pools on the property.

Q: Do you allow pets or are pet-friendly?
A: No, but we will accept service animals. Companions have to abide by the rule and regulations set forth for the use of service animals.

Q: Do you have smoking rooms?
A: No, all rooms, buildings, and entrances are non-smoking areas and there is a penalty charged for smoking in the guest rooms. There are smoking areas provided outside for anyone who wishes to smoke.

Q: Do you have an ATM on site?
A: We do not have an ATM on site.

Q: Do you have a guest laundry?
A: Yes we do! The guest laundry is located on the second floor of the main building, directly above the hotel lobby.

Q: Is there an early check-in fee?
A: Yes, there is a $25 early check in fee from 7am - 12pm. No charge after 12pm. Check in before 7am will incur an additional night charge. All subject to availability.

Q: Do you sell tickets for Schlitterbahn waterpark?
A: Yes, visit the front office for ticket information and sales. Hours of operation will vary. Please visit Schlitterbahn Waterpark Galveston for latest calendar.

Q: Can you accommodate groups?
A: Yes, we work with groups of all sizes (minimum of 10+ rooms). The venue space can accommodate up to 50 guests with a total of 750 square feet. The space can be used as one large venue or partitioned off into two smaller spaces for more intimate events and breakout meetings. Contact the sales Group Sales sales@innatthewaterpark.com