Frequently Asked Questions
From pet policies to the nearest airport, we've provided a list of our most asked questions for your convenience.
Q: What are your Front Desk Hours?
A: Front Desk is available 24/7. Check-in is 3PM and Check-out is 11AM.
Q: Are you on the beach?
A: No, we are not located on the beach.
Q: How far from the beaches are you?
A: Babe’s Beach is 1 mile from our property, Stewart’s Beach is 4.5 miles, and East Beach is 7.5 miles away.
Q: How far are you from the cruise terminal?
A: We are approximately 4.5 miles from the cruise terminal.
Q: Do you provide a shuttle to the cruise terminal?
A: Yes we do!
Q: How far are you from Downtown Galveston?
A: We are approximately 5 miles from downtown.
Q: What is the closest commercial airport and do you provide shuttle service?
A: Houston Hobby is the closest airport to us. We do not provide shuttle service.
Q: Do you have an indoor or heated pool?
A: Outdoor pool available.
Q: Do you allow pets or are pet-friendly?
A: No, but we will accept service animals. Companions have to abide by the rule and regulations set forth for the use of service animals.
Q: Do you have smoking rooms?
A: No, all rooms, buildings, and entrances are non-smoking areas and there is a penalty charged for smoking in the guest rooms. There are smoking areas provided outside for anyone who wishes to smoke.
Q: Do you have an ATM on site?
A: We do not have an ATM on site.
Q: Do you have a guest laundry?
A: Yes we do! The guest laundry is located on the second floor of the main building, directly above the hotel lobby.
Q: Is there an early check-in fee?
A: Yes, there is a $25 early
Q: Do you sell tickets for Schlitterbahn waterpark?
A: Yes, visit the front office for ticket information and sales. Hours of operation will vary. Please visit Schlitterbahn Waterpark Galveston for latest calendar.
Q: Can you accommodate groups?
A: Yes, we work with groups of all sizes (minimum of 10+ rooms). The venue space can accommodate up to 40 guests with a total of 750 square feet.
Q: Do you serve breakfast?
A: Yes, we have a complimentary continental breakfast.
Q: What is the Cancellation Policy?
A: Reservation must be cancelled 24 hours prior to arrival to avoid a penalty of one night's room and tax.
Q: Does the hotel charge incidental fees at check-in?
A: Yes, a credit card deposit of $50.00 is required at check-in. Deposit is refundable to credit card at check-out if no other charges apply.