Frequently Asked Questions
From pet policies to the nearest airport, we've provided a list of our most asked questions for your convenience.
Q: Is there a section of the hotel currently closed?
A: Yes, an accident occurred at the hotel resulting in a fire that damaged a portion of the main building, all guests and staff were safe and no injuries reported. The impacted area is closed off and repairs underway. The front desk lobby and tower building were not impacted by the event and have remained open. Our hotel team has successfully continued operations and offered exceptional guest service. Please call with any concerns.
Q: What are your Front Desk Hours?
A: Front Desk is available 24/7. Check-in is 3PM and Check-out is 11AM.
Q: What is the minimum age requirement?
A: You must be at least 21 years of age to check in to the hotel. No minors may be left unattended.
Q: Is parking available for cruise travelers?
A: Yes. Stay for at least one night before you sail and enjoy free parking for duration of your cruise. Guest is responsible for transportation to and from the Port of Galveston. Hotel is not responsible for damage or theft to vehicles or vehicle content.
Q: Does hotel offer Cruise Shuttle Service?
A: No. Effective April 1, 2023 the hotel will no longer offer hotel cruise shuttle service. Alternative local shuttle companies are available. Guest is responsible for making transportation arrangements. Shuttle service reservations are required.
Q: Are you on the beach?
A: No, we are not located on the beach.
Q: How far from the beaches are you?
A: Babe’s Beach is 1 mile from our property, Stewart’s Beach is 4.5 miles, and East Beach is 7.5 miles away.
Q: How far are you from the cruise terminal?
A: We are approximately 4.5 miles from the cruise terminal.
Q: How far are you from Downtown Galveston?
A: We are approximately 5 miles from downtown.
Q: What is the closest commercial airport and do you provide shuttle service?
A: Houston Hobby is the closest airport to us. We do not provide shuttle service.
Q: Do you have an indoor or heated pool?
A: Outdoor pool available all year long to guests only.
Q: Do you allow pets or are pet-friendly?
A: No, but we will accept service animals. Companions have to abide by the rule and regulations set forth for the use of service animals.
Q: Do you have smoking rooms?
A: No, all rooms, buildings, and entrances are non-smoking areas and there is a penalty charged for smoking in the guest rooms. There are smoking areas provided outside for anyone who wishes to smoke.
Q: Do you have an ATM on site?
A: No, we do not have an ATM on site.
Q: Do you have a guest laundry?
A: TEMPORARILY UNAVAILABLE. The guest laundry is located on the second floor of the main building, directly above the hotel lobby.
Q: Is there an early check-in fee?
A: Yes, there is a $45 early
Q: Do you sell tickets for Schlitterbahn waterpark?
A: Yes, visit the front office for ticket information and sales. Hours of operation will vary. Please visit Schlitterbahn Waterpark Galveston for latest calendar.
Q: Can you accommodate groups?
A: Yes, we work with groups of all sizes (minimum of 10+ rooms). The venue space can accommodate up to 40 guests with a total of 750 square feet.
Q: Do you serve breakfast?
A: Yes, we have a complimentary continental breakfast. Served daily from 6:30AM to 9:30AM.
Q: What is the Cancellation Policy?
A: Reservation must be cancelled 24 hours prior to arrival to avoid a penalty of one night's room and tax.
Q: Does the hotel charge incidental fees at check-in?
A: Yes, a credit card deposit of $50.00 is required at check-in. Deposit is refundable to credit card at check-out if no other charges apply.
Q: What is an Early Departure Fee?
A: An early departure fee is applicable to guests who check out prior to the agreed check-out dates. The latest point at which the guest can change the departure date without incurring the cancellation charge is at the point of check-in.
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